Great Telephone Skills for Business


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March 20, 2018 9:30 am
March 20, 2018 12:30 pm
Glasdir, Plas Yn Dre, Llanrwst, Conwy, LL26 0DF   View map

If you want professionally trained, confident and competent staff this is the telephone skills course for them.

This half day workshop will teach the 5 essentials of outstanding telephone communication. After the course delegates will know how to project a confident and competent company image over the phone and how to deal with difficult calls.

What does this Telephone Skills course cover?

  • Importance of Great Attitude
  • The ‘Verbal Handshake’ and Telephone Etiquette
  • Verbal and Non Verbal Communication – to Smooth the Call
  • Power Words to Use – and those NOT to Use
  • Building Instant Rapport for Maximising Outcomes
  • Powerful Questioning and Listening Skills leading to Highly Satisfied Customers

Who should attend this Telephone Skills course:

  • Receptionists
  • Customer Service staff
  • Sales People
  • Accounts Department
  • Call Handlers
  • All Inbound and Outbound Telephone Operatives
  • Anyone Using the Telephone for Business

What other experience/training is needed to take this course?

No experience or training is required for attending this course.

What other people have said about this course:

‘Bridgette was friendly, professional and encouraging and managed to get a huge amount of information across in a short time – really enjoyed it- Thanks!’